Recreation Supervisor 3

Class Title: Recreation Supervisor 3

Class Code: REC SUPV 3

Hourly: $35.55 - $49.33 | Monthly: $6162.57 - $8550.37 | Annually: $73950.90 - $102604.43

Benefits: Full-time

OVERVIEW:

Supervise staff, programs and facilities during assigned hours, ensuring that qualify, safety and customer service standards are consistently maintained.

SUPERVISION RECEIVED:

Reports directly to a Recreation Services Manager.  Follows standard processes and procedures without supervision but confirms changes to standard practices and significant decision in advance.

SUPERVISION EXERCISED:

Staff supervision is not a responsibility of this position; however, considerable leadership and direction is provided to all staff and volunteers during assigned hours.

DISTINGUISHING CHARACTERISTICS:

The Shift Supervisor 2 position is distinguished from Shift Supervisor 1 by the larger scope of staff supervision exercised, the relatively higher risks associated with regularly assigned shifts, and the broader management and facility support functions served.  Shift Supervisor 2 positions work without on-call management support and are expected to exercise more independent decision making and judgment.  Shift Supervisor 2 positions regularly supervise shifts that include all or some of the following: supervision of a larger number of staff, multiple programs and activities, complex facility operations, and high public traffic.

EXAMPLES OF DUTIES:

The information provided below encompasses the typical duties and capabilities linked with this classification.  Duties may include, but are not limited to the following:

• Directs, supervises and supports staff and activities during assigned ensuring standards are consistently maintained.
• Makes ongoing adjustments to staff schedules and assignments to ensure priority needs are being addressed in an efficient and effective manner including securing subs.
• Make ongoing adjustments to facility programs, schedules and facility utilization and communicates to staff and patrons,
• Oversees facility operations during assigned hours; opens and closes facility; ensures facility conditions are prepared for activities ensures that health, safety, and sanitation standards are maintained; ensures facility equipment operations are functioning properly and efficiently.
• Serves as head of emergency action plan. Handles immediate response to incidents, both medical and conduct, including notification of emergency services, law enforcement, and supervisors.
• Responds to and resolves public questions and concerns regarding facilities and activities in a positive and constructive manner.
• Provides exceptional customer service both directly and by supporting staff.
• Maintains required records and documentation.
• Fulfills administrative functions and duties as assigned by Recreation Services Manager.
• Provides input to Management and Program Coordinator staff regarding, but not limited to, staff performance, program quality, scheduling, facility and patron issues.
• Serves on facility and district committees, and leads efforts and initiatives within facility (safety, sustainability, employee relations, etc.)
• Functions in a variety of front line positions as needed.
• Acts as a Mandatory Reporter.
• Performs other job related duties as assigned.

KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:

The individual in this classification is expected to possess and exhibit the following knowledge, skills and abilities.

Strong Knowledge of:

• Recreation facility functions, operations and standards;
• Risk management and emergency response standards and procedures; and
• Programs, systems and equipment specific to facility assignment.

Skill and Ability to:

• Provide strong front-line leadership and supervision to staff;
• Exercise independent judgment and problem solving, including the ability to make sound decision under pressure and manage emergency situations;
• Provide exceptional customer service;
• Communicate effectively with people of all ages and abilities;
• Demonstrate strong initiative, multi-tasking and prioritization; fulfill technical requirements associated with facility assignment; and
• Establish and maintain professional and cooperative working relationships with staff and the general public.

QUALIFICATIONS:

The following are minimum qualifications for this classification.

Education, Experience, and Training:

1. Associate’s degree or equivalent two years of college coursework; AND
2. Four (4) years of experience in area of responsibility and/or performing similar tasks; AND
3. Two (2) years of supervisory experience required; OR
4. Any satisfactory combination of education, experience and training.

Licenses and Certifications:

1. Must possess or obtain within 30 days of hire a First Aid/CPR Certification for the Professional Rescuer.
2. Must possess or obtain within 30 days of hire any specialty certifications/training required by Facility, such as Lifeguard certification, Ice Resurfacing Training, etc.

WORKING CONDITIONS:

The following are working conditions, including environmental and physical demands, required for this classification.

• Depending on facility, duties may be performed either indoors or outdoors, which may include working in extreme weather conditions.
• Work schedule may require evenings, weekends and holidays depending on shift assignment.
• The flow of work and character of duties involve normal mental and visual attention much or all of the time.
• Physical exertion includes frequent walking, bending, and the ability to lift and carry up to 50 pounds unassisted, pushing, pulling and kneeling in order to deliver equipment and supplies.
• Work is performed in a fast-paced, busy environment and involves extensive contact with staff and public.
• Multiple tasks, frequent interruptions, continuous demand, difficult situations, difficult individuals and emergencies can be stressful.

STATUS:

Exempt

Full-Time

Benefits: Full-time

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