Recreation Services Manager

Class Title: Recreation Services Manager

Class Code: REC SVC MANAGER

Hourly: $44.48 - $62.68 | Monthly: $7710.17 - $10865.85 | Annually: $92522.04 - $130390.22

Benefits: Full-time

OVERVIEW:

This classification is responsible for managing multiple recreation service areas in alignment with district and recreation department mission and goals.

SUPERVISION RECEIVED:

Reports directly to the Director of Recreation Services. Follows standard processes and procedures without supervision but confirms changes to standards practices and significant decision in advance.

SUPERVISION EXERCISED:

Direct supervision is exercised over supervisors in assigned areas including; hiring, training, evaluating and managing performance, goal development, providing discipline, responding to grievances and effectively recommending termination responsibilities. Provides leadership and oversight for all staff in assigned areas and may provide guidance and consultation to other district staff, consultant, contractors and volunteers.

EXAMPLES OF DUTIES:

The information provided below encompasses the typical duties and capabilities linked with this classification.  Duties may include, but are not limited to the following:

• Plans, develops, implements and oversees assigned service areas including managing staff, programs and facilities, which meet the district’s mission, core values and goals and community needs and interests.
• Develops work plans and allocated resources in assigned service areas to accomplish district and departmental goals.
• Formulates and implements operational procedures for assigned service areas.
• Monitors and evaluates effectiveness of assigned service areas in meeting established objectives; implements improvements and modifications as needed.
• Develops strategic direction specific to service area; assists in developing policy and strategic direction for department as a part of recreation management team;
• Ensures compliance with district policies and practices including personnel policies and procedures, financial, procurement etc.
• Ensures that applicable regulatory standards and compliance needs are met.
• Coordinates with other district functions and divisions, including working closely with customer service and community relations and marketing.
• Coordinates with a wide range of stakeholders outside of the organization including: governmental agencies, non-profits, clubs and user groups to facilitate and support the provision, access and use of services.
• Represents the district to the public, to other organizations or entities, and in other situations as required, including giving presentations, providing comment and serving as liaison.
• Serves on or provides departmental support to a variety of committees, task forces, project teams etc. to represent the best interests of department and district.
• Develops, monitors and operates within an established approved budget for service areas including allocating resources, approving expenditures, and recommending user fees; oversees controls to ensure expenditures are within limits authorized through the budgets.
• Assists in asset management planning including recommending capital improvement projects and purchases.
• May solicit bids, orders to contractors or vendors, meets with suppliers and vendors to arrange and negotiates best rates and products possible.
• Responds to public concerns or inquiries; maintains positive public relations.
• Act as a Mandatory Reporter; reports incidents of child abuse/neglect.
• Performs other job-related duties as assigned.

KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:

The individual in this classification is expected to possess and exhibit the following knowledge, skills and abilities

Extensive Knowledge of:

• Community recreation programming in assigned areas, including assessing needs, designing and evaluating programs and services;
• Recreation facility management, including facility operations and risk management;
• Personnel management including effective supervision, training and performance management practices;
• Effective principles and practices of customer service and public relations;
• Applicable laws, codes, regulations, policies and procedures for assigned division
• Policy and project development knowledge; and
• Business and management practices including strategic planning, budgeting, marketing and resource management.

Skill and Ability to:

• Demonstrate exceptional leadership skills including the ability to manage people, processes and projects;
• Communicate effectively and persuasively both verbally and in writing with a wide range of audiences, which may include public speaking;
• Effectively plan, lead, and provide program oversight in developing goals and objectives for assigned areas;
• Manage high volume of tasks at one time, including organizing and prioritizing own work and work of others;
• Exercise independent initiative, judgment and decision-making skills;
• Analyze data and draw logical conclusions from mathematical formulas as well as policies and procedures;
• Strong supervision skills; excellent planning, organization, analytical and problem-solving skills;
• Excellent oral and written communication skills;
• Strong public relations and public speaking skills;
• Operate office computer and associated software applications, technology, or other programs or equipment to collect and analyze data, retrieve information, and create documents and reports;
• Use tact and diplomacy when dealing with elected officials, suppliers, government agencies and the public;
• Exercise sound judgment to solve problems, work independently and make appropriate decisions regarding work methods and priorities; and
• Work cooperatively with others and create a positive, constructive relationship with staff and the general public.

QUALIFICATIONS:

The following are minimum qualifications for this classification.

Education, Experience, and Training:

1. Bachelor’s Degree in Recreation Administration, Public Administration, Business or related field; AND
2. Five (5) years of progressively responsible experience in managing and supervising community recreation programs and facilities; AND
3. Three (3) years of supervisory experience; OR
4. Any satisfactory combination of experience and training

Licenses and Certifications:

1. Possession of, or ability to obtain within 30 days of hire, a valid Oregon driver’s license.
2. Possession of, or ability to obtain within 30 days of hire, a valid First Aid/CPR certification

WORKING CONDITIONS:

• Work is generally performed in an office setting with occasional exposure to indoor and outdoor environmental conditions.
• Work is performed primarily during day hours with frequent evening and weekend hours required to respond to facility and program needs, meetings and emergency call-outs.
• Remain in a stationary position (sitting or standing) for extended periods of time, move about the office occasionally.
• Exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently, to lift, carry, push, pull or otherwise move objects.
• Daily precise control of fingers and hand movements while operating computer keyboard, telephone, and standard office equipment.
• Ability to work and maintain focus in a work environment with moderate noise (i.e., working around others making periodic phone calls or having conversations) and with frequent interruptions.
• Understand, remember, communicate and apply complex oral and/or written instructions and factual information.
• Requires crouching, bending, kneeling, grasping, sitting, and reaching.
• Required to travel to locations in, around, or outside the greater Bend area, including travel to district sites.
• Perceiving the nature of sounds at normal speaking levels with or without correction and having the ability to receive detailed information through oral communication and making fine discriminations in sound.
• Making substantial movements (motions) of the wrists, hands, and/or fingers.
• Ability to have clarity of vision at 20 inches or less.
• Ability to maintain sustained concentration on computer screens; use keyboards and a variety of peripherals.

STATUS:

Exempt

Full Time

Benefits: Full-time

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